Last Updated: Sep 2026

Authorized Booking Channels Only/官方預約渠道授權聲明

• 114HAIR 官方唯一認可之預約渠道僅限於 114HAIR 官方網站 (114hair.com) 及 官方授權平台(e.g., Klook)。其餘任何第三方網站、中介平台或未經授權之預訂系統所顯示之預約服務、價格或位子，均與 114HAIR 無關。114HAIR 絕不承認任何未經授權第三方平台之預訂，亦不負擔任何由此引致之經濟損失或爭議。

  Official and valid bookings are ONLY accepted via the official website (114hair.com) and our official authorized partner (e.g., Klook). 114HAIR is not affiliated with, nor does it recognize, any reservations made through unauthorized third-party websites or agencies. 114HAIR disclaims all liability and responsibility for unauthorized third-party bookings.

Booking & Reservation Policy / 預約及留位費政策

我哋嘅預約流程簡單直接，留位費及收費機制如下。

We keep our booking process simple and direct. The reservation fee and pricing structure are as follows.

- 標準預約留位費：單項洗剪為每位港幣50元；染、電、焗油為每位港幣200元；漂或漂染為每位港幣300元。標準預約必須最少提前2天，即48小時前完成付款，方會確認預約。

Standard Booking Reservation Fee: HKD 50 per person for haircut; HKD 200 per person for hair dying, perming, or treatment; HKD 300 per person for bleaching. Bookings will only be confirmed upon successful payment of the reservation fee at least 2 days, 48 hours, in advance.

- 營業時間及加班費：營業時間為 11:00 至 21:00。於營業時間以外時間預約均需額外收取加班費港幣350元。

Working Hours & Overtime Surcharge: Working hours are 11:00 to 21:00. Any booking scheduled outside working hours is subject to an overtime surcharge of HKD 350.

- 即日預約及Walk-in：即日預約或 Walk-in 客人須即時支付預約項目定價之 50% 作為留位費，且總帳單須額外收取 20% 的即日附加服務費。

Same-Day Booking & Walk-in: Same-day or walk-in bookings require an immediate reservation fee of 50% of the service price. The final bill is subject to a 20% same-day service surcharge.

- 遲到與沒收條款：遲到20分鐘或以上將會被即時沒收留位費。客人需要重新支付全新留位費方可重新預約。

Lateness & Forfeiture: The reservation fee will be forfeited if you are late for 20 minutes or more. A new reservation fee must be paid to secure a new booking slot.

- 取消及改期：取消或改期必須最少提前2天通知，否則留位費將被直接沒收。

Cancellation & Rescheduling: Cancellations or rescheduling must be made at least 2 days in advance. Otherwise, the reservation fee will be forfeited.

- 結帳扣除：完成服務後，已付的留位費會在最終帳單結帳金額中扣除。

Deduction: The paid reservation fee will be deducted from your final bill upon completion of the service.

Chemical Services & Bleaching Disclaimer / 漂染及化學服務免責聲明

漂染及電染屬於高技術化學過程，為保障閣下髮質安全與雙方權益，請仔細閱讀以下條款：

Bleaching, dyeing, and chemical treatments involve sophisticated chemical processes. To protect your hair health and legal interests, please read the following carefully:

- 頭髮歷史申報責任 Hair History Declaration

• 客人有責任於服務開始前，如實向髮型師申報過去 24 個月內所有頭髮處理歷史，包括但不限於：DIY 泡泡染、黑染、海娜花（Henna）天然染、自行漂染、縮毛矯正或過度熱造型。若因客人隱瞞或未如實申報頭髮歷史，導致化學藥劑產生異常反應（如發熱、化學性斷髮、極度卡色或髮質受損），114HAIR 及其髮型師概不承擔任何法律責任或索償賠償。

  Customers are required to truthfully declare all hair processing history from the past 24 months prior to service, including but not limited to DIY bubble dyes, dark/black dyes, Henna dyes, home bleaching, chemical straightening, or excessive heat styling. 114HAIR shall not be held legally liable for any adverse chemical reactions (e.g., heat generation, breakage, uneven pigmentation, or severe damage) resulting from undisclosed or inaccurate hair history.

- 頭皮狀況與敏感反應 Scalp Condition & Allergies

• 客人若已知有頭皮傷口、濕疹、牛皮癬或化學劑過敏史，必須於服務前主動告知。化學服務後可能出現之暫時性自體角質脫落（自體防禦甩皮），屬於正常皮膚代謝現象而非頭皮屑或細菌感染。如客人要求豁免頭皮保護或貼片測試（Patch Test），相關風險須由客人自負。

  Customers with known scalp wounds, eczema, psoriasis, or chemical allergies must declare their conditions prior to service. Temporary scalp flaking following chemical treatments is a natural self-defense response and not dandruff or infection. Customers who refuse scalp protection or patch tests shall assume all associated risks.

- 痛楚不適之通知義務與風險決策 Duty to Report Discomfort & Decision on Risk

• 漂染期間髮型師會主動觀察及使用頭皮保護。如客人感到頭皮刺痛或不適，必須即時主動通知髮型師。髮型師會即時檢查過敏情況並評估漂染效果：如可達標會即時沖水；如未達標，髮型師會清晰解釋風險。若客人聽取專業評估後，仍選擇為追求效果而繼續療程，後續引致之頭皮過敏、化學灼傷或不適，114HAIR 概不承擔任何法律責任或索償。若客人隱瞞痛楚未有即時告知，致使無法及時處理，風險一律由客人自負。

  Stylists will monitor scalp conditions and apply protection during bleaching. Customers must immediately report any scalp pain or discomfort. The stylist will inspect for allergic reactions and evaluate hair target goals. If targets are met, hair will be rinsed immediately; if not, risks will be explained. If the customer chooses to proceed to achieve the desired effect despite known risks, 114HAIR shall not be held liable for any resulting scalp irritation or chemical burns. Failure to report discomfort promptly waives all salon liability.

- 「原圖輸出」與專業評估 Photo Reference & Professional Assessment

• 網絡參考圖片僅供風格方向參考，實際效果因個人原生髮質、色素底色及頭髮健康狀況而異。114HAIR 髮型師擁有最終專業判斷權，若經評估認為客人髮質無法承受指定漂染強度，有權拒絕提供該項化學服務或調整方案，以保護客人頭髮健康。

  Reference photos serve only as stylistic concepts. Final results vary based on individual hair history, natural undertones, and structural integrity. 114HAIR stylists reserve the right to decline or modify services if hair health is deemed unsuitable for bleaching.

- 售後服務政策 Aftercare & Touch-up Policy

• 漂染及化學服務可能引致髮絲強度下降。髮型師會盡專業能力評估髮質，但由於隱性內部結構受損無法單憑肉眼及摸觸完全預測，若因過往於其他地方進行之漂染、熱造型、DIY 染髮等化學傷害累積疊加引致局部髮絲脆弱或斷髮，相關隱性風險須由雙方事先理解。若客人已如實申報，髮型師會即時調整修護方案，但 114HAIR 不承擔因過往隱性受損引致之二次斷髮責任。

  Chemical services may reduce hair tensile strength. Stylists will assess hair condition professionally; however, hidden internal structural damage cannot be fully detected visually. Hair breakage resulting from cumulative damage from prior chemical treatments outside 114HAIR involves inherent risks that must be understood. While stylists will adjust treatments upon truthful declaration, 114HAIR is not liable for secondary breakage caused by pre-existing hidden damage.

• 離店後之髮色與髮質變化均受個人洗護習慣、水溫及居家保養影響，常規褪色或個人護理不當不設免費重染。若屬離店後 3 天內發現之明顯技術漏染或斑駁（非自然褪色或居家洗護問題），經本店現場評估確認屬技術失誤後，任何補救或修補均屬雙方協議行為。離店超過 7 天或未經本店評估之需求，將按標準服務收費計算。

  Hair color and texture post-service are influenced by personal wash habits, water temperature, and home care. Routine fading is not eligible for free re-dyeing. If an obvious technical defect (e.g., missed spot) is reported within 7 days post-service, any remedy or touch-up is subject to mutual agreement upon in-person assessment. Requests after 3 days or unverified by the studio will be charged at standard rates.

• 任何涉及服務品質或化學效果之爭議，114HAIR 負擔之最高法律及經濟責任僅限於退還該次服務客人實際支付之金額（或提供一次性協議安排）。114HAIR 絕不承擔、報銷或賠償任何客人自行於第三方 Salon / 機構進行之頭髮護理、重做、修復或額外消費費用。任何第三方產生之費用一律由客人自負。

  In the event of any dispute regarding chemical results or service, 114HAIR's maximum cumulative liability shall be strictly capped at the amount actually paid by the customer for the specific service rendered. 114HAIR shall NOT bear, reimburse, or compensate for any third-party salon treatments, re-dos, or external medical/styling costs. All third-party expenses shall be borne entirely by the customer.

Dispute Resolution & Brand Protection / 爭議解決及商譽保護條款

- 爭議解決：如雙方最終協議進行特殊退款處理，該交易在法律上將被視為撤銷。已退款之交易等同服務未曾提供，雙方同意停止發表任何影響、損害對方聲譽或品牌之言論及網上評論。

Dispute Resolution: If a special refund is mutually agreed upon, the transaction is legally rescinded. As no service is deemed rendered, both parties agree to refrain from making or publishing any statements or online reviews that disparage or harm each other's reputation or brand.

- 法律程序與違約索償：114HAIR 保留直接採取法律行動及起訴之權利，追究違反合約及誹謗責任，並向違約者索取全額賠償，包括生意營業額損失、律師費及所有行政訴訟成本。

Legal Action & Remedies: Any breach of the mutual non-disparagement or confidentiality agreement will result in direct legal action by the Salon. 114HAIR reserves the right to initiate formal legal proceedings for breach of contract and defamation, and will seek full damages, including loss of business revenue, legal fees, and all administrative costs.

Retail Products Policy / 產品購買政策

- 本產品政策適用於所有在本實體店或官方網站購買之頭髮護理、造型及官方零售產品。

This policy applies to all hair care, styling, and official retail products purchased at our physical studio or official website.

- 恕不退換：所有售出產品，不論是在店舖或網上購買，一概不設退貨、退款或換貨。

No Refund & No Return: All product sales are final. There are no returns, refunds, or exchanges under any circumstances, whether purchased in-store or online.

- 最終決定權：所有有關產品銷售、損壞或瑕疵之爭議，一律以 114HAIR 的最終決定為準。

Final Decision: Any disputes regarding product sales, damages, or defects shall be subject to the final decision of 114HAIR.

Studio Rules & Customer Etiquette / 店內守則及禮儀

- 我哋提供一個高品質、有態度嘅環境，同時希望客人互相尊重並承擔個人安全責任。

We provide a premium and direct environment. We expect mutual respect and individual responsibility for personal safety.

- 店貓與過敏申報：本髮廊設有店貓陪同。進店即代表閣下知悉並接受店貓之存在。若客人對貓隻過敏，必須在預約或進店前主動申報。

Cat Companionship & Allergy Declaration: Our salon features a resident studio cat. Entering the studio implies consent to the presence of the cat. Customers with cat allergies must declare their condition prior to booking or entering the salon.

- 深夜門禁與安全守則：114HAIR 提供 24/7 全天候服務。嚴禁醉酒、攜帶危險物品或於店內從事非法行為。深夜時段（21:00 - 11:00）僅限預約本人及最多一名同行者進店。114HAIR 保留拒絕不安全或不當行為者進店之絕對權利，且已付之留位費將被即時沒收。

Late-Night Access & Safety: 114HAIR offers 24/7 services. Intoxicated persons, hazardous materials, and illegal activities are strictly prohibited. Late-night slots (21:00 - 11:00) allow the appointment holder plus a maximum of one companion. 114HAIR reserves the right to deny entry to anyone compromising safety; reservation fees will be forfeited.

- 作品拍攝與肖像權: 114HAIR 可能於服務期間或完成後進行拍照或錄影，並上載至官方平台（如官網、IG）作品牌宣傳。如客人需要隱藏面部或拒絕出鏡，必須於服務開始前主動告知髮型師。

Media & Image Rights: 114HAIR may take photos/videos for official marketing (e.g., website, IG). Customers wishing to obscure their face or opt-out must explicitly inform the stylist prior to service.

- 免責聲明：任何貓隻過敏反應、或在店內使用運動器材、遊玩設施、Playground 區域時發生之任何意外或受傷，客人必須自負全責。114HAIR 恕不承擔任何法律或賠償責任。

Liability Disclaimer: Customers shall bear sole and full responsibility for any cat allergy reactions, or any accidents, injuries, or mishaps occurred while using our sports gear, playground, or salon facilities. 114HAIR shall not be held liable for any legal or compensation claims.

General Clause / 最終條款

- 最終決定權：114HAIR 保留隨時修改、更新或終止上述所有條款及細則之權利，恕不作另行通知。如有任何爭議，一律以 114HAIR 的最終決定為準。

Final Authority: 114HAIR reserves the right to amend, update, or terminate any of the above terms and conditions at any time without prior notice. In case of any dispute, the decision of 114HAIR shall be final and binding.